Can I cancel my order after I’ve made a purchase on the website?

We offer immediate order cancellations up to a limit of 24 hours after purchasing – so if you change your mind within that time – send us a message and we’ll cancel and refund you in full within 7 working days.

 

How do I return or exchange an item? 

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We’re confident our premium curated products selection will meet or exceed your expectations but if you want to make a return – please contact our support team at contact us page and we will respond as soon as possible to assist with the process.

 

What are your shipping options? 

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

 

What if the item I ordered arrives broken or damaged?

We’ll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we’ll work it out with you.

 

Where do you ship from?

Primarily we ship from our workshop in Randfontein, Gauteng. If the item you’ve purchased is out of inventory in your nearest location we’ll send it directly from our production lines at the same delivery times as stated in our shipping section.

 

CONTACT INFORMATION:

Phone number: +27 84 433 7748

Email: sales@pawsomeboutique.co.za

Physical address: 39 Van Der Stel Street, Culemborg Park,
Randfontein, Gauteng
1759, South Africa